Terms of Service
1. Introduction
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Trisage Wellness, Inc. (“Trisage,” “Company,” “we,” “us,” or “our”) governing your access to and use of the Trisage website, mobile applications, and telehealth services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not access or use our Services.
We reserve the right to modify these Terms at any time. Material changes will be posted on our website along with an updated Effective Date. Continued use of the Services after changes means you accept the revised Terms.
Plain Language:
By using Trisage, you’re agreeing to follow these rules. We may update them, and we’ll let you know when we do.
2. Eligibility
To use our Services, you must:
- Be at least 18 years old
- Be a resident of a state where we are authorized to provide services
- Have the legal capacity to enter into a binding agreement
- Not be barred from receiving services under applicable law
- Provide accurate and complete registration information
By using our Services, you represent and warrant that you meet these requirements. We reserve the right to verify eligibility and refuse service at our discretion.
Geographic Limitations
Our telehealth services are available only in certain U.S. states where our providers are licensed. You must be physically located in an eligible state at the time of consultation. A current list of eligible states is available on our website.
3. Your Account
Account Creation
To access certain features, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Keep your information up to date
- Maintain the security of your password
- Accept responsibility for all activity under your account
- Notify us immediately of unauthorized access
Account Security
You are responsible for maintaining the confidentiality of your credentials. We recommend using a strong, unique password and enabling two-factor authentication when available.
Health Information Accuracy
You agree to provide truthful and accurate health information, including medical history, medications, allergies, and symptoms.
Important:
Providing inaccurate health information may result in inappropriate treatment and could endanger your health.
4. Our Services
Description of Services
Trisage provides telehealth services focused on women’s hormone health, including:
- Virtual consultations with licensed providers
- Health assessments and personalized treatment plans
- Prescription services for hormone therapies
- Ongoing monitoring and follow-up care
- Educational and wellness resources
Not Emergency Services
Our Services are not for medical emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency room immediately.
Provider Relationship
Healthcare providers are independent professionals licensed in their respective states. Trisage does not practice medicine or make medical decisions—we facilitate access to care.
No Guarantee of Treatment
We do not guarantee that any medication or treatment will be prescribed. All decisions are made by licensed providers based on clinical judgment.
5. Telehealth Consent
By using our Services, you consent to receiving healthcare via electronic communications, including video, phone, and secure messaging.
Benefits of Telehealth
- Convenient access from home
- Reduced travel and wait times
- Timely access to specialists
- HIPAA-compliant communications
Limitations of Telehealth
- No physical exams
- Possible technology disruptions
- Providers may recommend in-person care
- Inherent electronic security risks
Your Responsibilities
You agree to:
- Ensure a private, quiet environment
- Maintain a stable internet connection
- Be present and engaged during appointments
- Follow up with in-person care when advised
6. Prescriptions
Prescription Authority
Only licensed healthcare providers may prescribe medications, at their sole discretion.
Pharmacy Services
Prescriptions may be filled through partner pharmacies or a pharmacy of your choice, in compliance with applicable laws.
Medication Safety
You agree to:
- Take medications only as prescribed
- Report adverse effects immediately
- Not share medications
- Store medications securely
- Properly dispose of unused or expired medications
Controlled Substances
We do not prescribe controlled substances (Schedule I–V).
7. Payment and Billing
Subscription Plans
Services are offered via subscription plans billed monthly or annually in advance.
Pricing
All prices are in U.S. dollars and subject to change with prior notice.
Payment Methods
We accept major credit cards, debit cards, and HSA/FSA cards.
Automatic Renewal
Subscriptions renew automatically unless canceled before the renewal date.
Taxes
Applicable taxes will be added as required by law.
Insurance
Services are generally not covered by insurance. Receipts are provided for possible reimbursement, but coverage is not guaranteed.
8. Cancellation and Refunds
Cancellation Policy
You may cancel anytime. Cancellation takes effect at the end of the billing period.
Refund Policy
Subscription fees are generally non-refundable, except at our discretion for:
- Technical access issues
- Billing errors
- Cancellation within 7 days of first purchase (first-time subscribers)
Medication Refunds
Shipped medications are non-refundable unless there is a defect or shipping error.
Appointment Cancellations
Appointments must be canceled or rescheduled at least 24 hours in advance to avoid fees.
9. Intellectual Property
Our Content
All content and functionality are owned by Trisage or its licensors and protected by intellectual property laws.
Limited License
You are granted a limited, non-exclusive, non-transferable license for personal, non-commercial use only.
You may not:
- Modify or distribute content
- Use content commercially
- Reverse engineer software
- Remove proprietary notices
Trademarks
“Trisage” and related logos are trademarks of Trisage Wellness, Inc.
10. Prohibited Conduct
You agree not to:
- Provide false or misleading information
- Impersonate others
- Use Services unlawfully
- Access systems without authorization
- Disrupt or damage Services
- Transmit malware
- Harvest user data without consent
- Use automated access without permission
- Resell Services
- Harass staff or providers
- Seek prescriptions for non-medical use
Violations may result in immediate termination and legal action.
11. Disclaimers
As-Is Basis
Services are provided “as is” without warranties of any kind.
Medical Disclaimer
Services do not replace professional medical advice. Always consult a qualified provider.
No Guarantee of Results
Health outcomes are not guaranteed and may vary.
Third-Party Content
We are not responsible for third-party websites or services.
12. Limitation of Liability
To the maximum extent permitted by law, Trisage is not liable for indirect, incidental, or consequential damages.
Total liability will not exceed the greater of:
- Amount paid in the prior 12 months, or
- $100
13. Indemnification
You agree to indemnify and hold Trisage harmless from claims arising from:
- Your use of the Services
- Violation of these Terms
- Violation of laws or third-party rights
- Content you submit
14. Dispute Resolution and Arbitration
Please Read Carefully:
This section includes a binding arbitration agreement and class action waiver.
Informal Resolution
Contact legal@Trisage.com first. We will attempt resolution within 30 days.
Binding Arbitration
Unresolved disputes will be settled by binding arbitration through the AAA.
Class Action Waiver
Claims must be brought individually, not as part of a class action.
Exceptions
Either party may seek injunctive relief for intellectual property violations.
Opt-Out
You may opt out within 30 days by emailing legal@Trisage.com with your details.
15. Termination
Termination by You
You may terminate your account at any time.
Termination by Us
We may suspend or terminate access with or without notice for reasons including:
- Terms violations
- Fraud or abuse
- Non-payment
- Inactivity
- Legal requirements
Effect of Termination
Access ends immediately. Certain provisions survive termination.
Medical Records
Records will be retained as required by law. Copies may be requested.
16. General Provisions
Governing Law
These Terms are governed by the laws of California.
Entire Agreement
These Terms and referenced policies constitute the entire agreement.
Severability
Invalid provisions do not affect the rest of the Terms.
Waiver
Failure to enforce a right is not a waiver.
Assignment
You may not assign these Terms without consent. We may assign freely.
Force Majeure
We are not liable for delays caused by events beyond our control.
Notices
Notices may be sent via email, mail, or website postings.
17. Contact Us
If you have any questions about these Terms, please contact us:
Legal team
- legal@trisage.com
- 1-800-Trisage
Mailing Address
Trisage WellnessAttn: Privacy Officer
123 Wellness Way, Suite 400
San Francisco, CA 94102

