Terms of Service

1. Introduction

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and Trisage Wellness, Inc. (“Trisage,” “Company,” “we,” “us,” or “our”) governing your access to and use of the Trisage website, mobile applications, and telehealth services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not access or use our Services.

We reserve the right to modify these Terms at any time. Material changes will be posted on our website along with an updated Effective Date. Continued use of the Services after changes means you accept the revised Terms.

Plain Language:
By using Trisage, you’re agreeing to follow these rules. We may update them, and we’ll let you know when we do.

2. Eligibility

To use our Services, you must:

• Be at least 18 years old
• Be a resident of a state where we are authorized to provide services
• Have the legal capacity to enter into a binding agreement
• Not be barred from receiving services under applicable law
• Provide accurate and complete registration information

By using our Services, you represent and warrant that you meet these requirements. We reserve the right to verify eligibility and refuse service at our discretion.

Geographic Limitations

Our telehealth services are available only in certain U.S. states where our providers are licensed. You must be physically located in an eligible state at the time of consultation. A current list of eligible states is available on our website.

3. Your Account

Account Creation

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Keep your information up to date
• Maintain the security of your password
• Accept responsibility for all activity under your account
• Notify us immediately of unauthorized access

Account Security

You are responsible for maintaining the confidentiality of your credentials. We recommend using a strong, unique password and enabling two-factor authentication when available.

Health Information Accuracy

You agree to provide truthful and accurate health information, including medical history, medications, allergies, and symptoms.

Important:
Providing inaccurate health information may result in inappropriate treatment and could endanger your health.

4. Our Services

Description of Services

Trisage provides telehealth services focused on women’s hormone health, including:

• Virtual consultations with licensed providers
• Health assessments and personalized treatment plans
• Prescription services for hormone therapies
• Ongoing monitoring and follow-up care
• Educational and wellness resources

Not Emergency Services

Our Services are not for medical emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency room immediately.

Provider Relationship

Healthcare providers are independent professionals licensed in their respective states. Trisage does not practice medicine or make medical decisions—we facilitate access to care.

No Guarantee of Treatment

We do not guarantee that any medication or treatment will be prescribed. All decisions are made by licensed providers based on clinical judgment.

5. Telehealth Consent

By using our Services, you consent to receiving healthcare via electronic communications, including video, phone, and secure messaging.

Benefits of Telehealth

• Convenient access from home
• Reduced travel and wait times
• Timely access to specialists
• HIPAA-compliant communications

Limitations of Telehealth

• No physical exams
• Possible technology disruptions
• Providers may recommend in-person care
• Inherent electronic security risks

Your Responsibilities

You agree to:

• Ensure a private, quiet environment
• Maintain a stable internet connection
• Be present and engaged during appointments
• Follow up with in-person care when advised

6. Prescriptions

Prescription Authority

Only licensed healthcare providers may prescribe medications, at their sole discretion.

Pharmacy Services

Prescriptions may be filled through partner pharmacies or a pharmacy of your choice, in compliance with applicable laws.

Medication Safety

You agree to:

• Take medications only as prescribed
• Report adverse effects immediately
• Not share medications
• Store medications securely
• Properly dispose of unused or expired medications

Controlled Substances

We do not prescribe controlled substances (Schedule I–V).

7. Payment and Billing

Subscription Plans

Services are offered via subscription plans billed monthly or annually in advance.

Pricing

All prices are in U.S. dollars and subject to change with prior notice.

Payment Methods

We accept major credit cards, debit cards, and HSA/FSA cards.

Automatic Renewal

Subscriptions renew automatically unless canceled before the renewal date.

Taxes

Applicable taxes will be added as required by law.

Insurance

Services are generally not covered by insurance. Receipts are provided for possible reimbursement, but coverage is not guaranteed.

8. Cancellation and Refunds

Cancellation Policy

You may cancel anytime. Cancellation takes effect at the end of the billing period.

Refund Policy

Subscription fees are generally non-refundable, except at our discretion for:

• Technical access issues
• Billing errors
• Cancellation within 7 days of first purchase (first-time subscribers)

Medication Refunds

Shipped medications are non-refundable unless there is a defect or shipping error.

Appointment Cancellations

Appointments must be canceled or rescheduled at least 24 hours in advance to avoid fees.

9. Intellectual Property

Our Content

All content and functionality are owned by Trisage or its licensors and protected by intellectual property laws.

Limited License

You are granted a limited, non-exclusive, non-transferable license for personal, non-commercial use only.

You may not:

• Modify or distribute content
• Use content commercially
• Reverse engineer software
• Remove proprietary notices

Trademarks

“Trisage” and related logos are trademarks of Trisage Wellness, Inc.

10. Prohibited Conduct

You agree not to:

• Provide false or misleading information
• Impersonate others
• Use Services unlawfully
• Access systems without authorization
• Disrupt or damage Services
• Transmit malware
• Harvest user data without consent
• Use automated access without permission
• Resell Services
• Harass staff or providers
• Seek prescriptions for non-medical use

Violations may result in immediate termination and legal action.

11. Disclaimers

As-Is Basis

Services are provided “as is” without warranties of any kind.

Medical Disclaimer

Services do not replace professional medical advice. Always consult a qualified provider.

No Guarantee of Results

Health outcomes are not guaranteed and may vary.

Third-Party Content

We are not responsible for third-party websites or services.

12. Limitation of Liability

To the maximum extent permitted by law, Trisage is not liable for indirect, incidental, or consequential damages.

Total liability will not exceed the greater of:

• Amount paid in the prior 12 months, or
• $100

13. Indemnification

You agree to indemnify and hold Trisage harmless from claims arising from:

• Your use of the Services
• Violation of these Terms
• Violation of laws or third-party rights
• Content you submit

14. Dispute Resolution and Arbitration

Please Read Carefully:
This section includes a binding arbitration agreement and class action waiver.

Informal Resolution

Contact legal@Trisage.com first. We will attempt resolution within 30 days.

Binding Arbitration

Unresolved disputes will be settled by binding arbitration through the AAA.

Class Action Waiver

Claims must be brought individually, not as part of a class action.

Exceptions

Either party may seek injunctive relief for intellectual property violations.

Opt-Out

You may opt out within 30 days by emailing legal@Trisage.com with your details.

15. Termination

Termination by You

You may terminate your account at any time.

Termination by Us

We may suspend or terminate access with or without notice for reasons including:

• Terms violations
• Fraud or abuse
• Non-payment
• Inactivity
• Legal requirements

Effect of Termination

Access ends immediately. Certain provisions survive termination.

Medical Records

Records will be retained as required by law. Copies may be requested.

16. General Provisions

Governing Law

These Terms are governed by the laws of California.

Entire Agreement

These Terms and referenced policies constitute the entire agreement.

Severability

Invalid provisions do not affect the rest of the Terms.

Waiver

Failure to enforce a right is not a waiver.

Assignment

You may not assign these Terms without consent. We may assign freely.

Force Majeure

We are not liable for delays caused by events beyond our control.

Notices

Notices may be sent via email, mail, or website postings.

17. Contact Us

If you have any questions about these Terms, please contact us: