Help Center
How can we help?
Find answers to common questions about treatments, products, and your wellness journey.
Treatments & Safety
Novara™ is formulated using bioidentical hormones that are molecularly identical to those your body naturally produces. Unlike synthetic alternatives, our approach focuses on personalized dosing based on your unique hormonal profile, ensuring optimal balance and minimal side effects
Novara™ uses bioidentical hormones derived from plant sources. These are chemically identical to the hormones your body produces naturally, making them a more natural option compared to synthetic hormone therapies.
Benefits include relief from hot flashes, improved sleep quality, better mood regulation, increased energy levels, enhanced cognitive function, and support for bone health. Individual results may vary based on your unique physiology.
Yes, Novara™ has been extensively tested and is prescribed by licensed healthcare providers. Our medical team monitors your progress and adjusts dosing as needed to ensure both safety and efficacy.
Absolutely. All our products undergo rigorous third-party testing for purity, potency, and safety. We partner with accredited laboratories to ensure every batch meets our strict quality standards.
We only partner with FDA-registered, state-licensed compounding pharmacies that follow strict quality control protocols. These pharmacies are regularly inspected and must meet rigorous standards for safety and accuracy.
Getting Started
Getting started is easy! Simply complete our online health assessment, which takes about 10 minutes. Our medical team will review your information and schedule a virtual consultation to discuss your personalized treatment plan.
Yes, Novara™ requires a prescription from a licensed healthcare provider. Our platform connects you with experienced providers who specialize in hormone health and can prescribe treatment after evaluating your needs.
We take a personalized, data-driven approach. Instead of one-size-fits-all dosing, we analyze your unique hormonal profile through comprehensive testing and create a customized treatment plan that's adjusted based on your ongoing results and feedback.
We take a personalized, data-driven approach. Instead of one-size-fits-all dosing, we analyze your unique hormonal profile through comprehensive testing and create a customized treatment plan that's adjusted based on your ongoing results and feedback.
Common signs include persistent hot flashes, night sweats, mood changes, sleep disturbances, and vaginal dryness. Our medical team will help you determine if HRT is right for you based on your symptoms, health history, and lab results.
Product Use
Novara™ is typically applied as a topical cream to thin-skinned areas like the inner wrists or inner thighs. Your provider will give you specific instructions based on your prescribed dosage and formulation.
Most patients begin noticing improvements within 2-4 weeks, with full benefits typically experienced after 8-12 weeks of consistent use. Results vary based on individual factors and symptoms being treated.
BodyMatched™ Face Cream is our personalized skincare solution that's formulated based on your unique skin profile and hormonal status. It combines active ingredients tailored to address your specific concerns like fine lines, hydration, and skin elasticity.
Yes! BodyMatched™ is designed to work alongside your existing skincare routine. We recommend applying it after cleansing and before heavier creams or oils. Avoid using it with other active ingredient products like retinols without consulting our team.
Eligibility & Access
No, you don't have to be in full menopause. Many women benefit from HRT during perimenopause when hormone fluctuations begin causing symptoms. Our providers can help determine the right timing for you.
Coverage varies by insurance provider. We provide detailed receipts and documentation that you can submit to your insurance for potential reimbursement. Many FSA and HSA accounts also cover our treatments.
Yes! We accept HSA (Health Savings Account) and FSA (Flexible Spending Account) cards for payment. Our treatments are considered eligible medical expenses under most plans.
Shipping & Delivery
Yes! We offer free standard shipping on all subscription orders. Expedited shipping options are available for an additional fee if you need your order faster.
Once your prescription is approved, orders typically ship within 2-3 business days. You'll receive tracking information via email as soon as your package is on its way.
Standard shipping takes 5-7 business days. Expedited shipping (2-3 business days) and overnight options are also available at checkout for an additional cost.
Absolutely. All orders ship in plain, unmarked packaging with no indication of the contents. Your privacy is important to us, and we take every measure to ensure discreet delivery.
Still have questions?
Our support team is here to help. Reach out and we'll get back to you within 24 hours.

